Osceola Regional Health Center Sweeps HealthCare Service Excellence Conference Awards with 13 Big Wins! Sibley, IA, November 7, 2024 What a winning streak! Osceola Regional Health Center is excited to announce that it has taken home 13 outstanding awards in service excellence, recognizing its distinction in improving the patient experience and staff engagement. The awards, presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference include: Breakthrough Awards Diamond Achievement ‘HCAHPS Response of Hospital Staff’ (16.40% improvement) Diamond Achievement ‘HCAHPS Rate Hospital’ (24.81% improvement) Gold Improvement ‘HCAHPS Transition of Care’ (10.33% improvement) Gold Improvement ‘HCAHPS Rate Hospital’ (23.52% improvement) Gold Improvement ‘HCAHPS Recommend the Hospital’ (25.18% improvement) Ruby Achievement ‘HCAHPS Transition of Care’ (11.93% improvement) Ruby Achievement ‘HCAHPS Recommend the Hospital’ (13.81% improvement) Silver Improvement ‘HCAHPS Response of Hospital Staff’ (10.24% improvement) Emerald Achievement ‘HCAHPS Communication with Nurses’ (8.20% improvement) Emerald Achievement ‘HCAHPS Communication with Doctors’ (9.48% improvement) Emerald Achievement ‘OASCAHPS Facility Rating’ (8.05% improvement) Bronze Improvement ‘HCAHPS Communication with Nurses’ (5.59% improvement) Bronze Improvement ‘OASCAHPS Facility Rating’ (9.70% improvement) In 2024, 175 Breakthrough Awards were presented during the Breakthrough Awards & National Rural Honor Roll Luncheon held on Wednesday, November 6, 2024. The luncheon celebrated the outstanding achievements and innovative efforts within the [...]