Pay My Bill
Paying your bill online is easy! Simply enter your information. Be sure to have your most recent statement handy so that you can access your account numbers easily.
Click below to access our online payment portal through Med-Plan
Med-Plan Services an extension of Osceola Regional Health Center’s business office.
Questions about your Bill?
If you have questions about your bill,
please call Med-Plan at 1-800-888-2584.
If you would like to reach out directly to our business office,
please call 712-754-2574 or e-mail OCHBusinessOffice@avera.org.
Our Philosophy of Care
Providing and ensuring equal access to medically necessary care is a societal obligation. We believe everyone has the right to receive this care regardless of ability to pay.
Committed to quality care, Osceola Regional Health Center is conscious to the costs for our customers and supports offering information on the price of healthcare.
Business hours: Monday-Friday 8:00am to 5:00pm
Understanding your Bill
Your bill shows the charges for all of the services you receive during your stay. Charges fall into two categories:
- Basic daily rate. This includes your room, meals, nursing care and housekeeping.
- Charges for special services. These include items or tests that your physician orders for you such as X-rays or laboratory tests.
You may receive bills from physicians or specialists who diagnose and interpret tests and treatments you receive while in the hospital. Often you do not see these specialists in person. They include pathologists, radiologists, anesthesiologists and others. If you have questions about these bills, call the number printed on the statement you receive from them.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Learn more about surprise billing or how to receive a good faith estimate.
Insurance
After you receive care, we will bill your insurance company, Medicare, or Medicaid on your behalf.
Medicare or your insurance company will send you an “explanation of benefits” that shows information about what is paid, any non-covered, deductible or denied amounts and the balance owed by you.
You will receive regular, easy-to-read statements from us. These statements show the most current balance owed by your insurance company or that is due from you. After your insurance pays, we will send you a statement to notify you of your balance owed.
Respond promptly to requests you receive from your insurance company. Sometimes, an insurance company needs a response from you to resolve issues related to your account or coverage.
Financial Assistance Policy (click here for more information)
Plain language summary (click here for more information)
Application (click here for more information)
Osceola Regional Health Center treats all patients regardless of ability to pay.
Let us know if you think you may have problems paying your part of your bill. Business office or billing staff can discuss payment options that may be available to you, including:
- Government programs
- Charity care/patient assistance considerations
- Extended Payment Plan
Collaborating with Commerce Bank, we offer Health Services Financing (HSF®) with 0% APR, available regardless of insurance coverage and without credit checks. There are no set-up fees or penalties for early payoffs, and patients can consolidate charges to one account with one monthly payment. Flexible payment terms are available. Click here to enroll quickly online or by phone, call 712-754-2574.
You can rely on our staff to help you find the solutions that will work best for your situation.
If you do not qualify for government programs, we have programs that allow you to get care at no obligation or discounted obligation, based on your income and family size. These programs are available once all other third-party resources (including local assistance programs) are exhausted.
We use the following to help determine if you qualify for these programs:
- The income guidelines issued by the U.S. Department of Health and Human Services
- Your financial assets and liabilities
- Personal and financial information we ask for, including W-2 forms, bank statements, tax returns and pay stubs
You will continue to receive a bill until we decide if you qualify for the program.
Osceola Regional Health Center (ORHC) is committed to sharing information in ways that will help make informed decisions about health care services. However, issues surrounding hospital pricing remain complex and include many factors. ORHC prices vary based on patient needs and the level of services consumed. A wide range of products and services are bundled into the price of particular hospital services, including medications, supplies, tests, and more. Hospital “reimbursement” varies from patient to patient based on the payments mandated by different insurance companies, health plans, and government payers such as Medicare and Medicaid. All of these factors combine to make specific advance pricing information difficult to provide on an individual basis.
ORHC is at the forefront of providing meaningful consumer information, with the continuous goal of providing efficient and effective outcomes for all patients. ORHC supports the goal of pricing transparency for health care services.
The goal of pricing transparency is to provide useful information aboutORHC and other health care facilities on a comparative basis across the various services provided.
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Health Fact
High blood pressure greatly increases your risk of heart disease and stroke. If your blood pressure is below 120/80 mm Hg, be sure to get it checked at least once every two years, starting at age 20. If your blood pressure is higher, your doctor may want to check it more often.