Pay My Bill

Committed to quality care, Osceola Regional Health Center is conscious to the costs for our customers and supports offering information on the price of healthcare.

For a price estimate of a medical service, use our price estimator tool. Please note that this data alone is not a perfect representation of your actual out-of-pocket cost for a service. Therefore, exercise caution when interpreting data and be mindful that co-pays and deductibles are not included in your estimate, neither are additional services pertaining to your primary service.

Understanding your Bill

Your bill shows the charges for all of the services you receive during your stay. Charges fall into two categories:

• Basic daily rate. This includes your room, meals, nursing care and housekeeping.
• Charges for special services. These include items or tests that your physician orders for you such as X-rays or laboratory tests.

You may receive bills from physicians or specialists who diagnose and interpret tests and treatments you receive while in the hospital. Often you do not see these specialists in person. They include pathologists, radiologists, anesthesiologists and others. If you have questions about these bills, call the number printed on the statement you receive from them.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Learn more about surprise billing or how to receive a good faith estimate.

Insurance

After you receive care, we will bill your insurance company, Medicare, or Medicaid on your behalf.

Medicare or your insurance company will send you an “explanation of benefits” that shows information about what is paid, any non-covered, deductible or denied amounts and the balance owed by you.

You will receive regular, easy-to-read statements from us. These statements show the most current balance owed by your insurance company or that is due from you. After your insurance pays, we will send you a statement to notify you of your balance owed.

Respond promptly to requests you receive from your insurance company. Sometimes, an insurance company needs a response from you to resolve issues related to your account or coverage.

Financial Assistance Policy (click here for more information)

Plain language summary (click here for more information)

Application (click here for more information)

Osceola Regional Health Center treats all patients regardless of ability to pay.

Let us know if you think you may have problems paying your part of your bill. Business office or billing staff can discuss payment options that may be available to you, including:

• Government programs

• Charity care/patient assistance considerations

• Extended Payment Plan
  Collaborating with Commerce Bank, we offer Health Services Financing (HSF®) with 0% APR, available regardless of insurance coverage and without credit checks. There are no set-up fees or penalties for early payoffs, and patients can consolidate charges to one account with one monthly payment. Flexible payment terms are available. Click here to enroll quickly online or by phone, call 712-754-2574.    

You can rely on our staff to help you find the solutions that will work best for your situation.

Osceola Regional Health Center (ORHC) is committed to sharing information in ways that will help make informed decisions about health care services. However, issues surrounding hospital pricing remain complex and include many factors. ORHC prices vary based on patient needs and the level of services consumed. A wide range of products and services are bundled into the price of particular hospital services, including medications, supplies, tests, and more. Hospital “reimbursement” varies from patient to patient based on the payments mandated by different insurance companies, health plans, and government payers such as Medicare and Medicaid. All of these factors combine to make specific advance pricing information difficult to provide on an individual basis.

ORHC is at the forefront of providing meaningful consumer information, with the continuous goal of providing efficient and effective outcomes for all patients. ORHC supports the goal of pricing transparency for health care services.

The goal of pricing transparency is to provide useful information aboutORHC and other health care facilities on a comparative basis across the various services provided.